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Exchanges
If you are not satisfied with a Medifast Meal, you may exchange up to 10 boxes of product within
30 days from the date of purchase for a comparable product*. To qualify for an exchange, no
more than one packet may be removed from a box. Super Omega-3 will not be accepted for
exchange. Policy is subject to change. All Exchanges require a Return Authorization
Number, which can be obtained from a member of our Customer Service Team.
Please call the number located at the bottom of your Packing Slip.
* Comparable product is defined as products of the same type and price; i.e., Ready-to-Drink Shakes may only be exchanged for other Ready-to-Drink Shakes, Medifast Bars may only be exchanged for other Medifast Bars, Momentum by Medifast Meals may only be exchanged for other Momentum by Medifast Meals, Flavor Infusers may only be exchanged for other Flavor Infusers, etc.
Return Policy
30-Day Money Back Guarantee
Receive a refund of the purchase price on any unopened, unused boxes returned and postmarked
within 30 days of purchase. Refund applies to returned consumable products and
blenders only; shipping charges, if applicable, are non-refundable. "Free" products received as
part of a promotional offer do not qualify for a credit if returned. Partial boxes, individual packets
and opened, unsealed Super Omega-3 bottles do not qualify for a credit if returned. We will not
re-ship returns sent after the 30-day purchase period. We are not responsible for lost or stolen
packages. Only the account used for the original purchase may be credited. Customer is
responsible to pay shipping cost to return product. Policy is subject to change. All returns
require a Return Authorization Number, which can be obtained from a member of our
Customer Service Team. Please call the number located at the bottom of your Packing
Slip.
This document supersedes any other client relation policies that exist throughout our materials. For full details on our policies, please visit our website. Updated 01/14/08
| Medifast Success Stories & Success Blogs Select a Medifast success story from the list below to read about others who have lost weight with Medifast. |
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Adrene Christian |
Laura Smith |
Brett Calbick |
*Medifast makes no claim that this result is representative of all patients on the Medifast program. For many dieters, weight loss is only temporary.
Medifast makes it easy to lose up to 20 lbs in 30 days. Sign up for our V.I.P. Membership and save $200* With our V.I.P. Membership you receive:
Choose one of the 4 week variety packages below or choose at least 20 boxes of your favorite Medifast Meals with Design -a- Menu (minimum purchase of $250 required to receive free weeks). See terms and conditions for full details. The Free Week Package contains 5 boxes of our most popular Medifast Meals! Bonus for loyal V.I.P. Membership customers - beginning with your third V.I.P. Membership order, receive a 5% discount on all future V.I.P. Membership orders. *Enroll today by clicking the V.I.P. Membership box during checkout!
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