Exchanges
If you are not satisfied with a Medifast Meal, you may exchange up to 10
boxes of product within 30 days from the date of purchase for a
comparable product*. To qualify for an exchange, no more than one packet
may be removed from a box. Super Omega-3 will not be accepted for
exchange. Exchanged products cannot be returned for exchange or refund.
Policy is subject to change. All Exchanges require a Return
Authorization Number, which can be obtained from a member of our
Customer Service Team. Please call the number located at the bottom of
your Packing Slip.
* Comparable product is defined as products of the same type and price; i.e., Ready-to-Drink Shakes may only be exchanged for other Ready-to-Drink Shakes, Medifast Bars may only be exchanged for other Medifast Bars, Momentum by Medifast Meals may only be exchanged for other Momentum by Medifast Meals, Flavor Infusers may only be exchanged for other Flavor Infusers of the same price, etc.
Return Policy
30-Day Money Back Guarantee
Receive a refund of the purchase price on any unopened, unused boxes
returned and postmarked within 30 days of purchase. Refund applies to
returned consumable products and blenders only; shipping charges, if
applicable, are non-refundable. "Free" products received as part of a
promotional offer do not qualify for a credit if returned. Partial
boxes, individual packets, and opened, unsealed Super Omega-3 bottles do
not qualify for a credit if returned. We will not re-ship returns sent
after the 30-day purchase period. We are not responsible for lost or
stolen packages. Only the account used for the original purchase may be
credited. Customer is responsible to pay shipping cost to return
product. Exchanged products cannot be returned for exchange or refund.
Policy is subject to change. All returns require a Return Authorization
Number, which can be obtained from a member of our Customer Service
Team. Please call the number located at the bottom of your Packing Slip.
This document supersedes any other client relation policies that exist throughout our materials. For full details on our policies, please visit our website. Updated April 2009.
