At Medifast, we are committed to your success and satisfaction. If you are not 100% satisfied with your order for any reason, please return your product within 30 days of receipt of your order for a full refund (less shipping and handling fees).
Once we receive your return, we will process the request within two business days to ensure you receive your refund in a timely manner. We recommend retaining proof of your return in the event your package does not reach our warehouse as expected.
For any questions regarding your order, please contact our Customer Success Team at 866-451-9264.
$15 will be deducted from your refund if you refuse your shipment.
We are not responsible for lost or stolen packages en route to us.
Policies are subject to change.
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Medifast makes no claim that these results are representative of all participants on the Medifast Program. Medifast recommends you consult with a physician before starting a weight-loss program. Medifast is the brand recommended by more than 20,000 doctors since its founding.
Shikany, J. M., A. S. Thomas, T. M. Beasley, C. E. Lewis and D. B. Allison (2013). "Randomized controlled trial of the Medifast 5 & 1 Plan for weight loss." Int J Obes (Lond) 37(12): 1571-1578. View Study