Medifast will issue a refund of the purchase price on any unopened, unused boxes postmarked within 30 days of receipt. Refunds are available on consumable products and blenders, only; shipping charges are non-refundable. "Free" products received as part of a promotional offer and Last Chance! items do not qualify for either a refund or a credit if returned. Partial boxes, individual meals, and opened, unsealed supplements are exempt from refunds and credits. Credits will be issued only to the account used for the original purchase. Once we receive your return, please allow up to four weeks for processing. Refunds will be applied within 14 days after your return is processed but may not appear on your statement for one to two billing cycles. Customers are responsible for shipping costs to return product. All returns require a Return Authorization Number, which can be obtained from a member of our Customer Service Team at 866-451-9264.
If you are not satisfied with a consumable product you purchased from Medifast, you may exchange it for another product of the same value. Your exchange must be postmarked within 30 days from the date you received it. To qualify for an exchange, no more than two meals may be missing from a box. You may exchange up to 10 boxes per order. Supplements, Last Chance!, and non-consumable products are ineligible for exchange. All exchanges require a Return Authorization Number, which can be obtained from a member of our Customer Service Team at 866-451-9264.
If you refuse your shipment, $15 will be deducted from your refund.
We are not responsible for lost or stolen packages en route to us.
Policies are subject to change.