Receive a full refund on unopened, unused products within 30 days of purchase. Please read our Return Policy for more information.

Once your order is submitted, it cannot be changed because it is automatically processed as soon as you click submit. However, you can refuse delivery of the order or return the order for a refund. Please read our Return Policy for more information.

If you already have an account, you can track the status of your order once it has shipped. Click Your Account to access your order information. For orders that have already been shipped, you can confirm the date and method of shipment, view an estimated date of arrival, and get a tracking number, if applicable. You will also receive an email notice once the order has shipped.

Please note: It may take several days for your tracking information to become available.

Need further assistance? Please email customer care if you need further assistance. Please include as much information as possible, such as the date of order, order number, and the nature of any problems you may be experiencing. You can also call our customer care department at 1-800-209-0878.

All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information, including your credit card.

Please read our Privacy & Security policy for more information.

If you're still unsure about ordering over the Internet, call 1-800-209-0878, and we'll take your order over the phone.

Once your payment information has been submitted, it is sent to Verisign for verification and approval. All transactions are encrypted and secured. For security purposes, Medifast does not store any credit card or payment information on our site.

Once you click submit, the order is transmitted. This may take a few moments, so please do not double click! You will get a receipt page that will have order details and a confirmation email will also be sent to you shortly after you get your receipt.

The order is then processed and shipped out. Once shipped, you can start tracking the package in Your Account. After your package has shipped we will send you another email indicating the package is on its way.

If you still have any questions please feel free to either email customer care or call 1-800-209-0878.

If you are receiving a message stating your cart is empty, it may be because your browser is not set to accept cookies. To fix this, change your browser settings to enable cookies.

Why do you need cookies? Our site is designed to use cookies to keep track of the items you order during your shopping session. If you do not enable cookies in your browser, our site will not remember the products you have ordered and display a shopping cart empty message.

If you're still unsure about ordering over the Internet, call 1-800-209-0878, and we'll take your order over the phone.