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30-Day Money-Back Guarantee!The Medifast Promise

Return Policy

At Medifast, we are committed to your success and satisfaction. If you are not 100% satisfied with your order for any reason, please return your product within 30 days of receipt of your order for a full refund (less shipping and handling fees).

Once we receive your return, we will process the request within two business days to ensure you receive your refund in a timely manner. We recommend retaining proof of your return in the event your package does not reach our warehouse as expected.

For any questions regarding your order, please contact our Customer Success Team at 866-451-9264.

  • All returns require a Return Authorization Number, which can be obtained from a member of our Customer Success Team at 866-451-9264.
  • Refunds are available on consumable products and blenders only. Simply place all products in their original box when returning.
  • Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.
  • All return postage fees are the responsibility of the customer.

Package Refusal Policy

$15 will be deducted from your refund if you refuse your shipment.

We are not responsible for lost or stolen packages en route to us.
Policies are subject to change.

Shipping and Returns